Customer Care Administrator
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- 2602813 Requisition #
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- 1 day ago Post Date
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Customer Care Administrator. The right candidate will provide subject matter expertise and technical support for the Corporate Customer Care teams through customer survey creation and distribution, reporting and analytics, and direct division support.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Serve as the team's Qualtrics platform expert, supporting survey creation, distribution, and performance analytics
Manage and maintain the DHI Central “Strive for Five” survey page, ensuring content accuracy
Oversee the Customer Care LMS page and assist the expansion of customer survey resources
Build and maintain dashboard reporting, including ad-hoc analysis in response to division requests
Maintain accuracy of CRM distribution lists and survey reporting permissions
Deliver reporting and analytics that inform strategy and performance for the department
Provide guidance and support across the department
Promote integrity, respect and continuous improvement in every customer and teammate interaction
Provide back-fill support for front-line positions as needed.
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to travel overnight
Education and/or Experience
Bachelor’s degree from a four-year college or university
One to three years related experience and/or training
Excellent communication, decision making, persuasion and problem resolution skills
Apply sound judgment and a thorough understanding of company policy to resolve issues effectively
Experience with tracking customer care incidents within a CRM system such as MS Dynamics, Salesforce, etc.
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Proficiency with reporting and analytics tools
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision.
The noise level is generally moderate.
Preferred Qualifications
Minimum 1 year of experience within the homebuilding industry preferred
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo
